PH: 518-274-5111
FAX: 518-274-5122

info@capraras.com

266 Third Street
Troy, New York 12180

HOURS:

Mon - Fri 8:00 AM - 4:30 PM

Sat / Sun Closed

FREQUENTLY ASKED QUESTIONS

  • 1. Do I need an appointment for an estimate? Is there a cost?

    Our estimates are free, and you may drop in for an estimate during our hours of operation. No appointment is necessary.

  • 2. How do I set up an insurance claim?

    Contact us directly and we will guide you through the process. Tell them you choose to have your collision repairs done at Caprara's Auto Body Shop, Inc.

  • 3. Should I drive my car after an accident?

    It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop from the accident scene.

  • 4. What are betterment charges?

    Parts that wear out and need to be replaced with time and use (such as tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. The betterment charges are determined by the insurance company and are pro-rated, based on actual miles of your vehicle.

  • 5. Is there a warranty on the repairs to my vehicle?

    Your vehicle's repairs will be backed by a lifetime limited warranty.

  • 6. Can other repairs or services be done on my vehicle while it is in the shop?

    Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements.

  • 7. If my vehicle’s frame is damaged is it a total loss?

    Not necessarily. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.

  • 8. How long will the repairs to my vehicle take?

    Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We promise to keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.

  • 9. Will the parts be ordered before I drop off my vehicle?

    Yes. We generally order your vehicle’s parts before your scheduled drop off date. However, we may have to order additional parts for damage that becomes apparent after your car is disassembled in the shop.

  • 10. Can I wash my car right after?

    Yes, wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge and a hose. Do not use a high pressure washer. Do not use a commercial car wash for the first 30 days because stiff brushes or sponges could mar the finish and damage the surface. Do not wax or polish the vehicle for 90 days.

  • 11. What is paintless dent removal?

    Paintless dent removal (PDR) is the process of removing dents, dings, creases, and hail damage from vehicles without affecting the original paint finish.

  • 12. Will my insurance company pay for paintless dent removal?

    In most cases, yes.  However, many times the PDR estimate will be less than your deductible. If your vehicle has substantial damage, notify your insurance agent and call us for a free estimate. Caprara's Auto Body Shop, Inc., is a preferred provider of PDR for major insurance companies and can assist you through the claims process.

  • 13. How can I get a rental car?

    If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance agent to understand your specific limitations.

  • 14. Do I have to get multiple collision repair estimates?

    No. Pick the shop you want to repair your vehicle and ask them to write the estimate. You will not need to get another one unless the insurance company paying for the repair also wants to write an estimate.

  • 15. Will I have to pay for towing?

    The cost of towing, when necessary as the result of an accident, is usually covered as part of the loss. The body shop will include this expense in the estimate that is submitted to the insurance company.

  • 16. Do I have the right to select the auto body shop that will repair my car?

    Yes. The repair shop choice is always up to you!

  • 17. What if I don’t want aftermarket parts on my car?

    You will need to read your insurance policy. Many companies stipulate the use of such parts. Often times insurers will attempt to use alternate parts to keep premiums from increasing, however in the event we try to use these parts and are not happy with the quality, fit, or appearance, we can arrange a supplement to have the Insurance company approve the use of a new factory part.

  • 18. What if the insurance company suggests a particular body shop or shops?

    The choice is still yours; do some research before accepting their suggestion. Pursuant to Section 2610 of the New York State Insurance Law, an insurance company cannot require that repairs be made to a motor vehicle in a particular place or repair shop. You have the right to have your vehicle repaired in the shop of your choice.

  • 19. Am I entitled to a rental car?

    If the accident was not your fault and the responsible party's insurance company has accepted liability then they are required to provide you with reasonable transportation while your car is being repaired. If you are going through your own insurance then you will need to verify if you have rental coverage on your policy in order to be entitled to a rental car. If you don't, ask us about our free loaner car service.

  • 1. Do I need an appointment for an estimate? Is there a cost?

    Our estimates are free, and you may drop in for an estimate during our hours of operation. No appointment is necessary.

  • 2. How do I set up an insurance claim?

    Contact us directly and we will guide you through the claims process. Tell them you choose to have your collision repairs done at Caprara's Auto Body Shop, Inc.

  • 3. Should I drive my car after an accident?

    It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You may also request to have your vehicle towed to our shop from the accident scene.

  • 4. What are betterment charges?

    Parts that wear out and need to be replaced with time and use (such as tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. The betterment charges are determined by the insurance company and are pro-rated, based on actual miles of your vehicle.

  • 5. Is there a warranty on the repairs to my vehicle?

    Your vehicle's repairs will be backed by a lifetime limited warranty.

  • 6. Can other repairs or services be done on my vehicle while it is in the shop?

    Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements.

  • 7. If my vehicle’s frame is damaged is it a total loss?

    Not necessarily. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Our highly trained technicians, with the aid of our computerized frame measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, the frame can be removed and replaced.

  • 8. How long will the repairs to my vehicle take?

    Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We promise to keep you informed throughout the repair process, and we assure you we will return your vehicle to you as quickly as possible.

  • 9. Will the parts be ordered before I drop off my vehicle?

    Yes. We generally order your vehicle’s parts before your scheduled drop off date. However, we may have to order additional parts for damage that becomes apparent after your car is disassembled in the shop.

  • 10. Can I wash my car right after?

    Yes, wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge and a hose. Do not use a high pressure washer. Do not use a commercial car wash for the first 30 days because stiff brushes or sponges could mar the finish and damage the surface. Do not wax or polish the vehicle for 90 days.

  • 11. What is paintless dent removal?

    Paintless dent removal (PDR) is the process of removing dents, dings, creases, and hail damage from vehicles without affecting the original paint finish.

  • 12. Will my insurance company pay for paintless dent removal?

    In most cases, yes.  However, many times the PDR estimate will be less than your deductible. If your vehicle has substantial damage, notify your insurance agent and call us for a free estimate. Caprara's Auto Body Shop, Inc., is a preferred provider of PDR for major insurance companies and can assist you through the claims process.

  • 13. How can I get a rental car?

    If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance agent to understand your specific limitations.

  • 14. Do I have to get multiple collision repair estimates?

    No. Pick the shop you want to repair your vehicle and ask them to write the estimate. You will not need to get another one unless the insurance company paying for the repair also wants to write an estimate.

  • 15. Will I have to pay for towing?

    The cost of towing, when necessary as the result of an accident, is usually covered as part of the loss. The body shop will include this expense in the estimate that is submitted to the insurance company.

  • 16. Do I have the right to select the auto body shop that will repair my car?

    Yes. The repair shop choice is always up to you!

  • 17. What if I don’t want aftermarket parts on my car?

    You will need to read your insurance policy. Many companies stipulate the use of such parts. Often times insurers will attempt to use alternate parts to keep premiums from increasing, however in the event we try to use these parts and are not happy with the quality, fit, or appearance, we can arrange a supplement to have the Insurance company approve the use of a new factory part.

  • 18. What if the insurance company suggests a particular body shop or shops?

    The choice is still yours; do some research before accepting their suggestion. Pursuant to Section 2610 of the New York State Insurance Law, an insurance company cannot require that repairs be made to a motor vehicle in a particular place or repair shop. You have the right to have your vehicle repaired in the shop of your choice.

  • 19. Am I entitled to a rental car?

    If the accident was not your fault and the responsible party's insurance company has accepted liability then they are required to provide you with reasonable transportation while your car is being repaired. If you are going through your own insurance then you will need to verify if you have rental coverage on your policy in order to be entitled to a rental car. If you don't, ask us about our free loaner car service.